At approximately 9:30 PM CDT on October 18, 2018, Office 365 Multi-Factor Authentication services went down preventing users with this vital security service from being able to sign on. Microsoft reports that they are investigating the issue updates published hourly at the Office 365 Service Health Status.

Nothing has been publicized by main-stream media as of yet. A similar incident occurred on November 18, 2018 due to implementing an update and a hotfix was released to correct but took nearly 4 hours.

As streamlining technology is about avoiding risks, we purposefully don’t implemented updates or changes over a weekend or holiday so revenues aren’t lost and users don’t go looking for pitchforks and torches.

Follow-up

Microsoft has a 99.99% uptime (or approximately 45 minutes of downtime per month) Service Level Agreement with all cloud customers and is historically reliable as shown at the Office 365 Operations Trust Center.

Matrixforce is a direct Cloud Solution Provider with Microsoft and will publish any necessary customer action upon official notification from Microsoft.

Published by Kevin Fream

Many people don't understand their current situation and become frustrated in business and life, so I created the Delta Method and wrote the #1 Best-Seller "Change Your Game" - as featured at Harvard and NASDAQ as well as national TV news. Streamline your technology for competitive advantage using vetted IT support and take a divergent approach to personal growth. View all posts by Kevin Fream