Customer Service Philosophy to Answer the Phone Live
Customer service is something you have to demonstrate, which is why we switched to answering the phones live this year. There are definitely increased costs, but those are far outweighed by […]
Rethink Your Strategy with Windows 10
Whenever a new version of Windows is released, you always hear the same things: Then the conversation invariably turns from ugly to absurd with lines like “Microsoft has never been […]
Bastille Day for Windows Server 2003
On July 14, 1789, commoners of Paris stormed the Bastille which was a prison fortress that represented royal atrocities. The event was the flashpoint for the French revolution. Some historians […]
Live Migration: Paying for the Sizzle
Study the graphic closely and you’ll notice the secret but costly component that makes Live Migration function so well. People often confuse Azure Site Recovery or replicated offline copies of virtual servers with moving virtual […]
Proving Customer Satisfaction Versus Competitors
How do you prove customer satisfaction versus competitors? Can what you claim be verified by a third-party? Are you regularly demonstrating great customer service and acting upon customer feedback? These […]
Streamline: 7 Impactful Reasons for Your Empowerment
Pope Francis can knock capitalism, but without it most of us wouldn’t survive – much less prosper. However, any business that doesn’t have something to offer for a better world is […]
10 Promises Managed Services Customers Should Demand Quarterly
The underlying critical aspect of managed services is providing business acumen to make informed decisions to improve the bottom line. There is no shortage of “solutions” to buy from salespeople […]
Cyberist Ethics: Teaching Machines to Think Right
The AI sits across from me on the screen — silent, waiting. Its algorithm has no face, no voice, but it feels like it’s watching. Every keystroke, every query I […]
What a Modern Disaster Recovery Plan Looks Like
Modern disaster recovery looks nothing like the daunting 300 page manuals of just a few years ago. Old disaster recovery plans invoke images of stacks of cash and complexity like playing […]